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“CEAD FM is built in to the objectives and KPI of our managers to ensure we're utilising it as best we can.
The key business messages for that time are definitely delivered. For instance we say
‘Let’s focus on validation security, let’s focus on a new product being launched, let’s focus on sales,’
all of that is being picked up, they're hearing it and it’s making a difference.”
Paul Claassens, Head of contact Centres ING Direct
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“CEAD fm is a creative communication and engagement program for the large modern workplace and those striving to be an Employer of Choice.”
The foundation of the program is built around the values of Employee Engagement.
The program is personalised for each application and is utilised by enterprises in their Contact Centres, Processing, Back and Front office, Sales and Administration areas.
Across the Asia Pacific and in North America companies utilising CEAD fm Services include: Leading Financial Organisations, Utilities, Telco’s, Insurers and Government Departments. |
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CEAD fm introduces
CEAD Dramatic Art Services
A powerful real-life scenario based development program.
CEAD specialises in visual and acoustic sciences with a passion for enhancing
training and communications for corporations globally. Contact Centres: CEAD Dramatic Art provides a unique opportunity to create or recreate ‘Conversation Based’ ‘Real Life’ scenarios to support training and development contextualising the importance of attitude, annunciation, tone of voice and more on the Customer Experience.
Coaching: Dramatic Art for Coaching provides powerful role play scenarios to assist leaders with real life coaching opportunities to help them understand the subtleties between good verses bad coaching sessions.
Corporate: Bring visions, values and other corporate messages to life with Dramatic Art Audio to ensure key messages are interpreted the way their authors intended!
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For more information about the philosophy and business practises of CEAD and how the CEAD fm program and CEAD Dramatic Art Services can assist your company please contact us at fmsales@cead.com
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October 2009