“CEAD fm is a creative communication and engagement program

for the large modern workplace and those striving to be an Employer of Choice.”

 
CEAD fm provides the perfect medium for employees and senior stakeholders alike to participate in business communication in a way that is creative and engaging. Through CEAD facilitated workshops and content development concepts and ideas are brought to life for listener’s everyday to enrich communication and energise the environment.
 

  

Key characteristics of CEAD fm include:
Reduced workplace stress
Increased Energy
Enhanced Communication

Enhanced Employee Engagement

 

  
Key outcomes of CEAD fm implementation include:

Reducing incidental absenteeism and negative attrition:

CEAD has proven across multiple environments to reduce stress and increase energy. These human resource outcomes positively impact on reducing incidental absenteeism and negative attrition providing substantial savings to the businesses we work with.
Enhanced Productivity:
With the necessity for organisations Globally to achieve ‘More with Less’ CEAD FM continues to deliver on front line performance even in the best performing environments with productivity related outcomes for:
Increased compliance
Improved adherence
Improved call quality
Increased conversions

Increased efficiencies
Increased Engagement:
CEAD fm environments experience increased engagement with the business, the brand and the customer supporting an increase in Advocacy resulting from CEAD workshop facilitation and in turn messaging content.
Independent Research shows a strong correlation between Employee Engagement and Customer Satisfaction leading to Increased Customer Retention and Growth resulting in :
Increased Advocacy
Reduced Customer Complaints
Increase Customer Retention

Increased Customer Spend 

 
Increased Communication:
CEAD personnel engage key stakeholders organisationally to deliver meaningful communication outcomes and engage employees in the process of creating and even delivering key messages on a ‘Peer to Peer’  basis  to drive real business outcomes.
The result is increased ownership in the business and a greater cut through towards key messages.

   it's what we do           

  

For more information about the philosophy and business practises of CEAD and how

 the CEAD fm program and CEAD Dramatic Art Services can assist your company 

please contact us at  fmsales@cead.com

 

 

 

October 2009

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