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Here are just a few of the comments from some of the leading organisations utilising the CEAD fm program and the CEAD TV program throughout their workplaces. |
 CEAD FM since 2005
CEAD Dramatic Art since 2009
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“We consciously use it as part of our overall communication strategy. We see the information breaks as an important part of our comm strategy and our change management process. So whenever we are looking at rolling out a new initiative we look to see how CEAD can be incorporated into that rollout program.”
Jason Flanagan, Head of Contact Centres BT Customer Service BT Financial Group
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 CEAD FM since 2002
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“It’s (CEAD FM) built in to the objectives and KPI of our managers to ensure we're utilising it as best we can. The key business messages for that time are definitely delivered. For instance we say ‘Let’s focus on validation security, let’s focus on a new product being launched, let’s focus on sales,’ all of that is being picked up, they're hearing it and it’s making a difference.”
“We have an awards night at the end of each year and we present an award to the best contributing team for the year so we’ve had CEO’s, Executive Directors and Heads of Marketing all involved on ROAR FM on a regular basis”
Paul Claassens, Head of contact Centres ING Direct
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 Suncorp GIO and AMP
CEAD FM Since 2005
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“Sun City FM assists with communication and the rollout of strategy...Suncity FM does make a difference to the Centre atmosphere, you feel it when you go onto our floors and then go onto a floor that doesn’t have it...they (our people) interact with the voices they hear because they recognise them and it creates fun...”
Lily Zovko, Executive Manager AMP Customer Service Centre
Trevor Boucher, Executive Manager GIO Business Insurance Centre
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Suncorp Commercial Insurance
CEAD FM since 2002
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“I think SUN FM is a good channel to use in terms of communications to our people and the feedback I’ve received has been overwhelmingly positive.”
“People like being involved and playing a part in what’s going out across the floor and they like hearing their own voices.“
“Since SUN FM has been reinvigorated with the Workers Comp brand the staff engage a lot more with the station”
Mark Coyne, Executive General Manager Suncorp Commercial Insurance
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 CEAD FM since 2000
CEAD TV since 2008
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“Pulse FM and Pulse TV are key business tools that we use to drive our strategic business messages”
“We’ve had PULSE FM for a long time but we still see the staff engaging with it. ..It’s one of the strategies we use to engage our people.”
“TV adds vitality and life to the centres just like FM does. With Pulse TV you see the movement in the background, so it breathes life into the centres through picture messages.”
Samantha Moss, Executive Manager Suncorp Bank Call Centre, Sales & Service
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For more information about the philosophy and business practises of CEAD and how the CEAD fm program and CEAD Dramatic Art Services can assist your company please contact us at
March 2011